Are you Funnel's new Customer Success Manager?

Customer Success Manager

Stockholm


Join the Customer Success Team team of a category winning SaaS company. With integrations to hundreds of marketing platforms, Funnel automates marketing data collection and allows data-driven businesses to feed this data into any tool they like. Our offering is unique in the market, and demand is growing quickly. Since the product launch in 2015, Funnel has grown to service thousands of marketers in Europe, the US and Asia. Our ambition is a substantial global market share, and it’s time to step up the pace. In 2017 we tripled our turnover, with a similar target for 2018. As a result, we are now expanding our Customer Success team with additional top performers. We are looking for talented, passionate people who want to grow with the company.

Bottom line - this is an opportunity to join a category winning SaaS company at an early stage.

Team Description
In the customer success team, we make sure that our customers continue to love and use Funnel. We understand their business, and with our expertise in digital marketing and e-commerce, we help them create a world-class marketing setup. We expertly handle problems, but we are also there with our customers as they experience a solution like they have never seen before. Our team hears issues and feature request first which makes us integral in driving the product roadmap. We work closely with the Sales and Product teams.

Role description
As a Customer Success Manager, you will know the ins and outs of Funnel, and you will also get to know your customers and their needs. You will be heavily involved throughout the entire customer lifecycle, however focusing on existing customers to help them discover new and exciting features. This role is crucial for the success and growth of the company and you will set the foundation for the success of our customers throughout their lifetime.

To be successful in this position you’ll need excellent organizational, planning and interpersonal skills. An important responsibility for the Customer Success Manager is to clearly communicate complex technical matters so customers are able to process the information logically and understand the advantages of Funnel.

If you are an aspiring leader, Funnel will provide a chance to build your career and advance as we grow.

Responsibilities

  • Become a trusted advisor and advocate for your customers.
  • Proactively mitigate and re-engage at-risk accounts.
  • Owning upsell and renewals for your client base.
  • Create best practices and share with clients.
  • Answer ad hoc questions from clients.
  • Drive product adoption across the customer base.
  • Deliver product training sessions.
  • Iterate and adapt the customer success processes.

Requirements

  • Experience from working in a client advisory or account manager role.
  • Excellent analytical & problem-solving skills.
  • Communication expert.
  • Fluent in English (spoken and written)

Bonus if you can show

  • If you have experience working in a SaaS company
  • You’re fluent in multiple languages

Is this you? Then we’d love to hear from you!
Contact me (Pelle):
Email: pelle@funnel.io