Are you Funnel's new Product Specialist?

Product Specialist

Stockholm


Help world-class marketers gain control of an increasingly complex operation

Join the Customer Success Team team of a category winning SaaS company. With integrations to hundreds of marketing platforms, Funnel automates marketing data collection and allows data-driven businesses to feed this data into any tool they like. Our offering is unique in the market, and demand is growing quickly. Since the product launch in 2015, Funnel has grown to service thousands of marketers in Europe, the US and Asia. Our ambition is a substantial global market share, and it’s time to step up the pace. In 2017 we tripled our turnover, with a similar target for 2018. As a result, we are now expanding our Customer Success team with additional top performers. We are looking for talented, passionate people who want to grow with the company.

Bottom line - this is an opportunity to join a category winning SaaS company at an early stage.

Team Description
In the customer success team we make sure that our customers continue to stay in love with Funnel. We understand their business, and with our expertise in digital marketing and e-commerce, we help them create a world-class marketing setup. We expertly handle problems, but we are also there with our customers as they experience a solution like they have never seen before. Our team hears issues and feature request first which makes us integral in driving the product roadmap. We work closely with the Sales and Product teams.

Role description
As a Product Specialist you will know the ins and outs of Funnel, and you will also get to know your customers and their needs. Together with the Sales rep, you will work with the customer during the trial process, making sure Funnel is implemented correctly and that we deliver a successful proof of concept. This role is crucial for the success and growth of the company and you will set the foundation for the success of our customers throughout their lifetime.
To be successful in this position, you’ll need excellent organizational, planning and communication skills. You also need to quickly understand technical concepts and new software. An important responsibility for the Product Specialist is to clearly communicate complex technical matters so customers are able to process the information logically and understand the advantages of Funnel.
We believe that you are a future leader within Funnel, and will take on additional responsibilities as we grow.

Responsibilities

  • Manage the trial process and onboard new customers quickly and efficiently
  • Become a trusted advisor and advocate for your customers
  • Deliver product training sessions
  • Help world-class marketers analyze and optimize their media spend
  • Proactively mitigate and re-engage at-risk accounts
  • Iterate and adapt the trial processes
  • Work closely with the Sales and Product teams

Requirements

  • Comfortable explaining technical requirements and features
  • Experience from working in a client advisory role
  • Excellent analytical & problem solving skills
  • Passionate about working at a rapidly growing company
  • Strong communication skills
  • Fluent in English (spoken and written)

Bonus if you can show

  • Understanding of SQL, Javascript or Python.
  • If you have experience working in a SaaS company and/or working with Cloud Data Warehouses or similar.
  • You’re fluent in multiple languages

Is this you? Then we’d love to hear from you!
Contact me (Pelle):
Email: pelle@funnel.io