Funnel Privacy and Cookie Notice

This privacy notice applies to the processing activities in relation to visitors of our website, users of our services (trial users and customers), and individuals communicating with us.

Funnel is committed to protect and respect your privacy, and encourages you to carefully read this notice and reach out to us if you have any questions, contact details are found below.



1. Which data does Funnel collect about you and how do we use it?


1.1 Visitors of our website and signups

When you are browsing our website, we collect and process:

  • Your IP address;
  • Cookies, see further section 8 below;
  • How you interact with the website, e.g. browsing and click behaviour; and
  • If you wish to book a demo at our website, you will also need to provide us with your email address.

The data is processed for the purposes of:

  • Delivering the services requested by you;
  • Monitoring and improving our services, e.g. in order to optimize the website, improve the user-friendliness, and reduce bugs;
  • To communicate with you, including for marketing purposes; and
  • For the purposes described for our use of cookies, see section 8.

1.2 Users of our services (trial and customers)

When you are using our services, through our website or our app, we collect and process:

  • Information that you provide to us, such as your name and email address;
  • Information on how you are using our services; how you are interacting with our website or app e.g. browsing and click behaviour;
  • Recordings made of communication between you and our personnel; and
  • Information collected via third parties, e.g. we may utilize YouTube API Services to receive information from your YouTube account (which may include personal data), please refer to YouTube Terms of Service and Google’s Privacy Policy for further information. You can revoke our access to your data via the Google Security Settings.

The data is processed for the purposes of:

  • Delivering the services requested by you;
  • Monitoring and improving our services, e.g. in order to optimize the website, improve the user-friendliness, and reduce bugs;
  • To communicate with you, including for marketing purposes; and
  • For the purposes described for our use of cookies, see section 8.

When your user account is deleted from a subscription, we process your name and email address and collect your new contact information by use of third party service providers. The data is processed for the purpose of communicating with you, including for marketing purposes.


1.3 When you communicate with us

When you communicate with us, we process:

  • Information that you provide to us, such as your name, telephone no. and email address, contents of such communication; terms-and-policies
  • Recordings made of communication between you and our personnel

We process the data for the purposes of:

  • Fulfilling a request from you or respond to your inquiries; and
  • Analysing and improving our customer service.

1.4 User story

When you consent to share your user story, we process:

  • Information that you agree to provide to us as your name, image and user story

We process the data for the purposes of:

  • To market Funnel and our services in print, online and video-based marketing materials and Funnel publications, including Funnel’s website and external marketing communications and campaigns

1.5 General

Personal data that we request from you and which we indicate is required to provide for the relevant activity is needed for us to provide the relevant service, e.g. for statutory, contractual, administrative or technical reasons.

Funnel does not expect there to be any processing of sensitive personal data, nor do we apply any automated decision-making throughout the above mentioned processing activities.



2. Data received by Funnel from third parties and how we use it


2.1 Contact details from our collaboration partners

Funnel collaborates with other companies in marketing and offering its services, and may receive information from such parties about you, we process:

  • Information that the collaboration partner has provided to us, such as your name, telephone no. and email address

We process the data for the purposes of:

  • Analysing whether the company you are affiliated with is a potential customer to Funnel; and
  • To communicate with you for marketing purposes

3. Legal basis for our processing


3.1 Funnel processes your personal data for the main purposes of i) providing the services requested by you or responding to your inquiries, on the website or in the app; ii) fulfilling our obligations under the agreement with you for providing the service (where such an agreement has been concluded); iii) complying with legal obligations; and iv) for pursuing our legitimate interest of marketing and improving our services.

3.2 If processing of data requires prior consent, such consent will be collected before we carry out the processing in question.



4. For how long is personal data processed?


Your personal data is kept by Funnel only for such time periods as necessary to: i) provide you with the relevant services; ii) for us to communicate with you; iii) to improve our services; and iv) as may be prescribed for legal and audit purposes. Funnel has retention routines in place to ensure that personal data is deleted as required.



5. How we Share Personal Data


5.1 Funnel shares your data with other companies in the Funnel group of companies.

5.2 We may also use certain third parties for the provision of services to Funnel, such as our IT-suppliers. In such cases, your data may be shared with these third parties acting as service providers or data processors of Funnel’s, and which process the data as required for the provision of the services to Funnel. We may also share your data with our collaboration partners. Funnel is, as a data controller, always responsible for the correct processing of your personal data.

5.3 Funnel may if required by law or a decision of a competent authority share your personal data, this is in such cases done by Funnel to fulfill legal obligations.

5.4 Your personal data may be transferred to or stored in countries outside of the EU/EEA, provided that there is an adequate level of protection or that Funnel and its data processors have implemented appropriate safeguards, such as standard contractual clauses, more information on such safeguards are available here.



6. Data security


6.1 We aim to ensure that you at all times remain confident in trusting Funnel with your personal data, and Funnel has implemented such security measures necessary to protect your personal data from unauthorized access, modification and deletion.

6.2 With regard to your use of your Funnel account, please ensure that you choose a unique and strong password, limit access to your computer and browser, and log out after having signed in to your Funnel account.



7. Third Parties


Our services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this privacy notice does not apply to your activities on these third party services or any information you disclose to these third parties. We encourage you to read their privacy policies/notices before providing any information to them.



8. Cookies


8.1 For information of our use of the information collected via cookies, see section 1 above. With regard to the cookies as such, please see below.

8.2 A cookie is a small text file that is placed on your computer, mobile phone, or other device when you visit a website. A cookie enables recognition of your computer and the collection of information on what websites and functions you have visited. It also helps maintain your settings when you are navigating a website or return to the same website at a later point.

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them). We use the following types of cookies for the purposes explained in this chart:



Name Description Duration Read more
AdRoll AdRoll ‘remarketing cookie’, used to provide interest-based advertisements to show our ads on other websites. 120 days Read more
Bing Ad Serving, Ad Targeting, Analytics/Measurement, Content Customization, Optimization Decided by Bing Read more
Calendly Meeting Scheduling Decided by Calendly Read more
Capterra Conversion tracking 30 days Read more
Facebook Ad Serving, Ad Targeting, Analytics/Measurement, Content Customization, Optimization, Cross Device Tracking Decided by Facebook Read more
FullStory Analytics, Troubleshooting, User experience optimization Decided by FullStory Read more
Google AdWords Ad Serving, Ad Targeting, Analytics/Measurement, Content Customization, Optimization Decided by Google Read more
Google Analytics Ad Targeting, Analytics/Measurement, Optimization Decided by Google Read more
Hotjar Analytics/Measurement, Content Customization, Optimization 365 days Read more
Hubspot Cookies set by HubSpot to keep track of visitors on Funnel.io Decided by Hubspot Read more
Hull Analytics/Measurement, Content Customization, Optimization Decided by Hull Read more
Intercom Cookies set by intercom for its real time support chat system. Decided by Intercom Read more
LinkedIn Ad Targeting, Analytics/Measurement, Content Customization, Optimization Decided by LinkedIn Read more
Quora Ad Targeting, Analytics/Measurement, Content Customization, Optimization Decided by Quora Read more
Segment Analytics/Measurement, Content Customization, Optimization Decided by Segment Read more
Twitter Ad Targeting, Tailored Audiences, Analytics/Measurement, Optimization Decided by Twitter Read more
Wistia Cookies set by wistia for its video player. Decided by Wistia Read more
Doubleclick Ad Serving, Ad Targeting, Analytics/Measurement, Content Customization, Optimization Decided by Google Read more


8.3 Consent to the use of cookies

When you visit a website, you have the right to receive certain information such as how cookies are used.

Furthermore, you need to consent to our use of cookies. If you do not consent to the use of cookies, it may affect your user experience and you may not get full access to all features and functions on our website.

In case you have given your consent to the use of cookies, you can easily withdraw your consent and choose to block and/or delete the cookies. For more information on how to block/erase cookies, please see section 8.6.

8.4 Processing of personal data

Some of our cookies collect personal data. In case you have signed up for a trial, we will be able to use the information for the purpose of creating a more personalized online experience for you, e.g. to provide marketing material that is relevant for you.

In case you are only browsing our website, the data collected by the cookies will only be used for statistical purposes and to improve our website and we will not be able to identify you through that data.

For more information about how we use your personal data, please see section 1 above.

8.5 Cookies placed by third parties

The website may contain content and sharing tools embedded from various social networks, such as Facebook. These suppliers may use and place cookies on your device. We do not have access to, and cannot control, these cookies or the personal data and information that they may collect.

You therefore need to check the websites of these suppliers to get further information on how they manage cookies and what information their cookies collect.

8.6 Manage your cookies and other preferences

Most web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. To make changes to your cookie preferences on funnel.io, please click here. If you have any questions or comments about our use of cookies, please contact us at the address specified in section 12, below.

Please note that if you block our use of cookies, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.



9. Children’s Privacy


We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our service is directed to children. If you learn that a child has provided us with personal information in violation of this privacy notice, then you may alert us at privacy@funnel.io.



10. Your rights and contact details


You have the right to request access to and rectification or erasure of your personal data or restriction of processing concerning you and to object to processing as well as to data portability. You are entitled to request this free of charge. In case of requests that are manifestly unfounded or excessive (e.g. excessively repetitive), Funnel is entitled to charge an administrative fee – in such cases you will be notified thereof beforehand.

10.2 Funnel will normally answer your request within one (1) month from receipt of your request. Requests are made via privacy@funnel.io.

10.3 You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional emails from us, you will continue to receive administrative messages from us if and where required to perform our obligations under a contract or to answer a request from you.



11. Changes to this privacy notice


11.1 We will post any adjustments to the privacy notice on this page, and the revised version will be effective when it is posted.



12. FUNNEL CONTACT DETAILS


Do not hesitate to contact Funnel if you have any questions on the data processing or a complaint. First hand, please contact:

Funnel AB Attn. Data Protection Officer Klarabergsgatan 29 111 21 Stockholm, Sweden Telephone: +46 8 510 057 12 E-mail: privacy@funnel.io

While we hope to be able to assist you with any question or complaint, you also have the right to contact our supervisory authority, the Swedish Data Protection Authority, to submit any complaint.


THE SWEDISH AUTHORITY FOR PRIVACY PROTECTION

P.O. Box 8114
SE - 104 20 Stockholm, Sweden
Telephone: +46 8 657 61 00
emailsil: imy@imy.se
www.imy.se


updated 2021-05-31